Operations and Service Management

Operations and service management research area aims at increasing understanding of how to manage and develop operations in a world of advanced industrial and service systems characterized by increased information intensity, network forms of organizations, and need for lifecycle management of assets.

The research of operations and service management focuses on operations strategy, management of multi-actor service systems and operational innovations, management of project and solution business, and management of external resource networks in global, technology based business context. Through high quality scientific research we provide valuable new knowledge on design, management, and development of products, services, processes and supply chains for increased efficiency, effectiveness, and sustainability.

Professors affiliated with Operations and Service Management are:

Kari Tanskanen, Professor, Head of Research Focus Area
Purchasing and Supply Chain Management

Karlos Artto, Professor
Project-Oriented Business

Jan Holmström, Professor
Industrial Engineering, Industrial Services and Maintenance, Building Information Management

Paul Lillrank, Professor
Industrial Engineering, Especially Quality and Service Management

Risto Rajala, Associate Professor
Management of Service Systems, Development of Digital Services, Service Innovation and Business Models

Timo Seppälä, Professor of Practice
Management of operations, Development of digital platforms and ecosystems, Digital innovations, Emerging technology implementations, Data driven business models

Riitta Smeds, Professor
Business Process Networks in Digital Economy



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