Operations and Service Management
Operations and service management research area aims at increasing understanding of how to manage and develop operations in a world of advanced industrial and service systems characterized by increased information intensity, network forms of organizations, and need for lifecycle management of assets.
The research of operations and service management focuses on operations strategy, management of multi-actor service systems and operational innovations, management of project and solution business, and management of external resource networks in global, technology based business context. Through high quality scientific research we provide valuable new knowledge on design, management, and development of products, services, processes and supply chains for increased efficiency, effectiveness, and sustainability.
Professors affiliated with Operations and Service Management are:
Paul Lillrank, Professor
Industrial Engineering, Especially Quality and Service Management
Timo Seppälä, Professor of Practice
Management of operations, Development of digital platforms and ecosystems, Digital innovations, Emerging technology implementations, Data driven business models
Riitta Smeds, Professor
Business Process Networks in Digital Economy